Frequently Asked Questions

Ferb.co.za is an online platform based in South Africa that specializes in the refurbishment and resale of iPhone 8, XR, and 12 models. Through a meticulous and transparent refurbishment process, Ferb ensures each device is renewed to a high standard, providing a cost-effective and sustainable alternative to buying new. Each refurbished device comes with a PhoneCheck Verified Report as proof of quality and an extensive six-month warranty. With fast nationwide delivery, secure payment options, and a dedicated customer support team, Ferb is a trusted destination for quality refurbished iPhones in South Africa. Read more in our blog post Can I Trust Ferb.co.za? 👀🇿🇦 here: https://www.ferb.co.za/post/can-i-trust-ferb-co-za

Our offices are based in Rivonia, Johannesburg, South Africa.

No, we trade as a regular business and own/hold all of our own stock. No product is listed on our online store until the product has been inspected, wrapped, and checked into stock by our team.

You can contact our support team using the form on our contact us page, via one of our social media channels, or on our WhatsApp business line.

Each refurbished iPhone sold by Ferb comes with a PhoneCheck Verified Report. This report is generated after the device undergoes multiple in-depth audits that evaluate the device across various essential components, ensuring that it works as well as new. We provide an extensive six-month warranty on all devices. This warranty is a testament to the confidence we have in the quality of its refurbished iPhones. If any issues arise during this period, customers can claim the warranty. We are committed to transparency in our operations. All the necessary information about each device is provided to the customer, ensuring they know exactly what they are purchasing. We have a dedicated customer support team ready to assist with any queries or concerns. This support extends to any questions or issues a customer may have about the quality of their device. Ferb is one of South Africa’s leading smartphone refurbishment programs. This reputation is built on consistently delivering high-quality refurbished iPhones to our customers. Want to learn more about our refurb process? Read our blog post: The Art & Science Behind The Ferb Refurb Process 📱🇿🇦 here: https://www.ferb.co.za/post/the-art-science-behind-the-ferb-refurb-process

Ferb sets itself apart from other resellers in several key ways. We specialize in refurbishing and reselling selected iPhone models, this allows us to ensure high quality and expertise in the products we offer. Our refurbished iPhones undergo multiple in-depth PhoneCheck audits by our expert technicians ensuring each device works as good as new. This rigorous quality assurance process sets Ferb apart from many other resellers. Ferb ensures fast nationwide deliveries across South Africa, making it convenient for customers to receive their purchases in a timely manner. We also provide secure payments powered by YOCO and budget-friendly options with PayFlex, making the purchasing process seamless and adaptable to different customer needs. These factors, combined with our commitment to making high-end technology accessible to everyone, make Ferb a unique and trusted platform for refurbished iPhones in the South African market. Want to learn more about our refurb process? Read our blog post: The Art & Science Behind The Ferb Refurb Process 📱🇿🇦 here: https://www.ferb.co.za/post/the-art-science-behind-the-ferb-refurb-process

We currently do not ship cables & chargers with our devices. We are hard at work sourcing the highest quality accessories, check back soon.

The refurbishing process at Ferb involves several detailed steps to ensure that each iPhone meets the highest standards of quality and performance: Sourcing: The process starts with the careful selection of used iPhones. These devices are sourced from various channels, ensuring they are authentic and meet the requirements for refurbishment. Initial Inspection: Each sourced iPhone undergoes an initial inspection to check the device's overall condition. This involves evaluating its functionality, performance, and identifying any potential issues. Disassembly: If an iPhone passes the initial inspection, it is disassembled. Technicians take apart the device, separating components such as the battery, cameras, buttons, and screen. Component Check and Replacement: Each component is meticulously evaluated across 26 key aspects. If any part is found to be defective or underperforming, it is replaced. For example, batteries below standard life are replaced, and only genuine Apple cameras are used in the refurb process. Cleaning and Polishing: The device is thoroughly cleaned and polished using industrial machines. This includes removing any scratches and restoring the screen to a brand-new-like quality. Reassembly and Testing: Once all parts are inspected and restored, the iPhone is reassembled. It then undergoes a rigorous testing process to ensure all components are working correctly. PhoneCheck Certification: After testing, every device is certified under the PhoneCheck system. This provides a detailed report on each component, guaranteeing quality and performance to meet world-class QA standards. Packaging and Listing: Once approved, the refurbished iPhones are packaged and listed on Ferb's online platform with detailed descriptions and specifications. Through this thorough and transparent refurbishment process, we ensure that every iPhone we sell meets high standards of quality, performance, and sustainability. Want to learn more about our refurb process? Read our blog post: The Art & Science Behind The Ferb Refurb Process 📱🇿🇦 here: https://www.ferb.co.za/post/the-art-science-behind-the-ferb-refurb-process

Each device undergoes multiple in-depth audits using Phonecheck an industry leading tool. These audits meticulously evaluate the device across various essential components, ensuring that it works as good as new. The components checked can range from the battery to the camera, the display to the buttons, and more. Want to learn more about Phonecheck? Read our blog post: Phonecheck Explained: What You Need To Know 🇿🇦 here: https://www.ferb.co.za/post/phonecheck-certification-explained-what-you-need-to-know

Stock is only obtained from reputable global vendors or suppliers who have been in-person verified & vetted by our team.

All of our devices are Phonecheck certified and are all independently issued certificates. Want to learn more about our refurb process? Read our blog post: The Art & Science Behind The Ferb Refurb Process 📱🇿🇦 here: https://www.ferb.co.za/post/the-art-science-behind-the-ferb-refurb-process

The PhoneCheck Verified Report is a comprehensive document that provides evidence of the work that's been completed on each refurbished iPhone sold by Ferb. It gives customers peace of mind, knowing that their refurbished iPhone has been thoroughly checked and meets high-quality standards. It's a testament to the transparency and quality assurance that Ferb provides to its customers. Want to learn more about Phonecheck? Read our blog post: Phonecheck Explained: What You Need To Know 🇿🇦 here: https://www.ferb.co.za/post/phonecheck-certification-explained-what-you-need-to-know

We accept and process all orders via our online store. After you've added a device to your cart proceed to checkout to complete your order.

Ferb provides safe and secure payments powered by YOCO and budget-friendly options with PayFlex, making the purchasing process seamless and adaptable to different customer needs. Want to learn more about PayFlex? Read our blog post: Buy Refurbished iPhones Using Payflex! 📱🛒 here: https://www.ferb.co.za/post/buy-refurbished-iphones-using-payflex

Our store is hosted by Wix, as further detailed in their Security Whitepaper, Wix is a PCI Level 1 Merchant & Service Provider and is certified as ISO 27001 and ISO 27018 compliant. Their team deploys extension security measures to ensure strict data protection & control.

After your order has been paid for we will be unable to edit the order. Please contact help@ferb.co.za for assistance with orders.

Orders are dispatched on the same day and delivery can take anything between 1-5 working days. We always strive for next day delivery.

After your order has been processed you will receive an email with your tracking number as well as get contacted by our delivery partner.

We charge a flat delivery rate of R149 for nationwide delivery in South Africa.

Ferb accepts returns for products that are: unwanted, purchased in error, gifted but not needed, defective, or do not meet quality standards. Returned products must be unopened, undamaged, unused, with all original labels, stickers, packaging, and all accessories intact. The return must be initiated within 7 days of delivery. Some items like unsealed software, software subscriptions, electronic software downloads, gift cards, in-ear products, and second-hand products may not be eligible for return.

To initiate a return, fill in the returns form on the website and log the return within 7 days of the product delivery or collection. For a faulty product or product damaged on delivery, notify Ferb within 7 days of delivery by emailing help@ferb.co.za.

After inspection and validation of the returned product, Ferb will process the refund within 10-14 working days.

If you request a collection of the returned product, Ferb may charge a fee to cover the cost of collection. Additionally, a courier collection fee equal to cost may be charged on refunds and exchanges.